Contact / FAQ

Last updated: October 4, 2026

Have a question? We’re happy to help. Please email info@pacificnorthwestces.com and include your name, order number if available, and the course or pass you are asking about.

CE approval and your licensing board

Pacific Northwest CEs has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 8000. Programs that do not qualify for NBCC credit are clearly identified. Pacific Northwest CEs is solely responsible for all aspects of the programs.

Licensing boards set their own continuing education requirements. Course categories are offered as general guidance only. Please contact your licensing board directly with questions about specific course content and requirements.

Live or on demand?

Live CEs are scheduled Zoom webinars, interactive through chat. On-demand courses are recorded and can be completed on your own schedule.

Live CE events

After purchase, you will be automatically registered for the Zoom webinar. Zoom access information is sent by email. Please check your inbox, spam, and promotions folders if you do not see it.

Live CE certificates are emailed automatically once participant survey/verification has been completed. Participant cameras stay off, and sessions are interactive through chat unless otherwise noted.

Need to cancel a registration? See our Cancellation & Refund Policy for instructions and deadlines.

On-demand CE courses

After purchase, you will receive access to the Course Access Guide, which includes links to all associated learning activities. Certificates will be emailed immediately on successful completion of the learning activities.

Please contact us promptly at info@pacificnorthwestces.com if you experience access issues. For access periods and refund terms, see our Cancellation & Refund Policy.

Need to retake a quiz? Please copy and paste the link into a different browser (Safari vs. Chrome, for example) or clear your cookies.

Annual CE passes

For pass duration, individual-use requirements, and refund terms, see our Cancellation & Refund Policy.

The Annual Live CE Pass applies to eligible live CE events. The Annual On-Demand CE Pass applies to eligible on-demand CE courses. The Annual Live + On-Demand CE Pass applies to eligible CE courses in both formats.

If a course does not show as included at checkout and you believe it should be, please email info@pacificnorthwestces.com before purchasing.

Need help?

For registration, access, pass, certificate, or order questions, email info@pacificnorthwestces.com.