Cancellation & Refund Policy

Last updated: September 22, 2026

This policy applies to purchases made through The CE Cafe, operated by Pacific Northwest CEs. Please review the details below before purchasing a live event, on-demand course, non-CE event, or annual pass.

Live CE events

Live CE event registrations canceled before the scheduled start time are eligible for a full refund. Email cancellation requests to info@pacificnorthwestces.com and include your name and the event title/date. We do not offer refunds or other materials for missed or partially attended events.

Non-CE events

The same cancellation policy applies unless different terms are stated in the event description.

On-demand CE courses

On Demand purchases are non-refundable. Access to course materials is available for 90 days from the date of purchase. All learning activities must be completed within that period. The 90-day access period is firm and cannot be extended. Please contact us promptly if you experience access issues.

Annual CE passes

Annual CE passes are not refundable once purchased. Passes provide access to eligible CE courses for one year from the date of purchase and are for individual use only.

If you purchase an individual course and later decide to purchase an annual pass, the individual course purchase is not automatically credited toward the pass unless a specific promotion or written exception applies.

Technical or access issues

If you experience a technical issue that prevents access to a live or on-demand event, please contact us as soon as possible at info@pacificnorthwestces.com. We may be able to assist.

We are rarely available during the 15 minutes immediately before a live event begins, so please check your Zoom access and system setup early.

Questions?

Email us at info@pacificnorthwestces.com. For account access and permitted use of course materials, see our Terms & Conditions.