Contact / FAQ

Last updated: July 11, 2026

Have a question? We’re happy to help. Please email info@pacificnorthwestces.com and include your name, order number if available, and the course or pass you are asking about.

Live CE events

After purchase, you will be automatically registered for the Zoom webinar. Zoom access information is sent by email. Please check your inbox, spam, and promotions folders if you do not see it.

Live CE certificates are emailed after attendance and completion requirements are verified. Participant cameras stay off, and sessions are interactive through chat unless otherwise noted.

On-demand CE courses

After purchase, you will receive access to the Course Access Guide, which includes links to all associated learning activities. CE certificates are emailed following successful quiz completion. Course materials are available for 90 days after purchase and must be completed within that timeframe.

If you have trouble accessing a download or course material, email info@pacificnorthwestces.com. We can help troubleshoot access issues. On-demand purchases are not refundable once purchased.

Annual CE passes

Annual CE passes provide access to eligible CE courses for one year from the date of purchase. Passes are for individual use only and may not be shared with colleagues, supervisees, workplaces, or groups.

The Annual Live CE Pass applies to eligible live CE events. The Annual On-Demand CE Pass applies to eligible on-demand CE courses. The Annual Live + On-Demand CE Pass applies to eligible CE courses in both formats. The Annual Private Practice Pass applies to eligible private practice events currently offered by Carrie Sorenson, LMFT, and offers 50% off eligible private practice events offered by guest presenters.

If a course does not show as included at checkout and you believe it should be, please email info@pacificnorthwestces.com before purchasing.

Need help?

For registration, access, pass, certificate, or order questions, email info@pacificnorthwestces.com.